Work introduction

My current work is at Dillard's Inc. My role in User Services Merch Support involves training on proprietary software and nurturing vendor relationships. The value I bring stems from a solid background in technical support and my ability to foster strong partnerships, which has been critical in my previous role as a Specialty Sales Manager at Best Buy. 

There, our team achieved a significant year-over-year growth through a focus on customer satisfaction and team development. My expertise in marketing, customer service management, and technical skills are continually applied to enhance operational efficiency and client experiences, aligning with the company's commitment to excellence.